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Newcastle Castle Re-Opens To The Public To Great Success

Newcastle Castle, the Castle that gave the city its name and family-friendly visitor attraction opened its doors to the public on Friday 24th July in a great leap forward for the heritage and cultural venue.

Having now re-opened to the public, the customers who’ve taken part in an after-visit survey have all rated the experience five stars. Though a number of those had never visited before, they said they were extremely happy with the safety measures in place. The one way route and signage have also proved to be both easy to follow and incredibly safe to navigate. The ‘very friendly and helpful’ and ‘knowledgable’ staff have put customers at ease, even those entering the Castle for the very first time. While some customers were a tad ‘wary’ to start off, and understandably so, they’d settled in to an experience that let them get to know Newcastle Castle even better.

Now open Friday, Saturday, Sunday and Monday; the medieval Castle Keep is open for the public to explore, discover and enjoy. Tickets and time slots to visit must be booked online before arrival at http://www.newcastlecastle.co.uk. The first days of the new system went very well and garnered much praise from those who paid to visit.

The historic visitor attraction has long been a popular place for both tourists and locals to immerse themselves in, but like many heritage sites, Newcastle Castle has been hugely affected by the current Coronavirus pandemic.

Re-opening to the public has been a long and thoughtful process of getting all the correct details in place to be a safe environment for people to explore, discover and enjoy centuries of history. The panoramic view of the city and beyond from the roof is one of Newcastle’s best kept secrets, and is a serene, special and unique moment for those who buy tickets.

Photos from the first days of re-opening and the safety measures in place can be found here.

Newcastle Castle have outlined a number of new safety protocols they have in place ready to open to the public again.

-They have limited the number of people on site and reduced capacity.

-Hand sanitising stations are now in place across the site.

-Personal Protective Equipment (PPE) will be used by staff wherever this is relevant.

-High touch service areas will be regularly cleaned by their diligent staff throughout the day.

-Payments will now be card only.

Newcastle Castle will constantly strive to make sure they continue to be an incredibly safe and unique visitor experience as you immerse yourself in the heritage and history of this glorious city.

Steeped in history this imposing Norman fortress, in the centre of Newcastle Upon Tyne tells the story on Northern England’s exciting and turbulent history.

An informational video about the new safety procedures, what to expect from your visit and how to book was released on Facebook and YouTube. The video is introduced by Sir Aymer de Atholl and Mary Bruce (sister of Robert The Bruce), two of the Castle Characters.

You can find this video on YouTube here


GOOD TO GO – Newcastle Castle are COVID-19 secure and have subscribed to Visit Britain’s ‘Good To Go’ Kitemark standards.

We would like to thank The National Lottery Heritage Fund for their financial support through the Heritage Emergency Fund as well as every person who has aided us in being able to re-open our doors again through their kind donations, social media and voluntary support. Together we will keep putting the Castle back into Newcastle as part of the lifeblood of the City.